Client Service Officer Electronic Banking Support (f/m/x)

Banking, Service
Junior, Young Professional, Professional, Senior
Part-Time, Full-Time
High customer satisfaction is your main drive & you want to develop in the financial industry? In this position, you will use your expertise to ensure optimal consulting in all matters relating to cash management products. Together with a team of specialists, you will be responsible for international corporate clients. Benefit in a professional & collegial team from the security & the development opportunities of the globally operating large corporation.
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Company This is your employer:

Deutsche Bank AG
Publicly listed
50,000 - 99,999
Cooperation with best-in-class companies, shareholders & financial investors Future-oriented subject area Diverse topics High team cohesion International environment Represented in Berlin, New York, Singapore, London & Stockholm, among others

Qualification This is what you should bring:

At least First Experience In customer service / support in the area of Electronic Banking & Access Channels
Banks & Financial Services Cash Management Advice & Consulting Audit & Tax
Required: Understanding of electronic banking solutions (e.g. knowledge of SEPA / domestic / foreign payment methods) Interest in finance Technical affinity
Communication skills Self-confidence Negotiation skills
Service-oriented Client-oriented Solution-oriented Cooperative
Vocational training or Bachelor
Economics Banking or Comparable field
English Fluent Advantageous: German Good
Readiness for occasional travel (Every 2-3 months)

Process This is your everyday work:

Flexible 20 hours / week to 40 hours / week
Monday - Friday
Business Casual Business
By arrangement
Occasionally International

Location These are your surroundings:

Berlin Working-from-Home/ Remote work possible
Easy access with public transport Accessibility: Suburban train station Bus stop Subway / Underground station
Numerous shops for everyday needs e. g. Bakery Extensive lunch offer Diners / fast food restaurants Shopping opportunities Supermarket
Modern office building Modern equipment High comfort Short distances to colleagues
Individual materials available on request Ergonomic equipment Laptop Docking station Additional screen(s) Smartphone
Direct / extensive communication Collegial cohesion Positive working atmosphere Feedback culture
Kitchen Modern coffee machine Refrigerator Snacks

Compensation This is what you earn:

Experience & qualification dependent Collective agreement From 40,000 to 57,000 Euro Gross per Year
30 days / year
Compensated by free time

Perspectives These are your chances:

Extensive training program Internal & external training Individually customizable In-house Training & Development Center Any time in consultation with management
Performance-related Variety of career / promotion opportunities Various career paths possible
Crisis-proof position Growing & persistent industry Future-oriented area of responsibility

Colleagues This is your team:

Diverse / From young to old
International Nationwide Diverse
Project-dependent Reporting to > Team lead

Tasks These are your responsibilities:

Holistic management of a fixed portfolio of corporate clients Ensure a dynamic, empathetic & professional point of contact for all service requirements In the area of cash management Conducting Client Trainings on Electronic Banking & Access Channels First point of contact for all enquiries regarding Electronic Banking & Access Channels
Responding to account- / transaction-related inquiries Deliver solutions in close coordination with internal departments or other implementation & service units abroad Working closely with global & regional teams Organize & lead problem resolution meetings Provide technical support to customers Monitoring of key transactions Additionally (depending on experience): Taking full responsibility for end-to-end handling of customer requests Identify cross-selling opportunities & liaising with sales on the way forward Record client communications for audit & compliance requirements Assisting clients in the handling of cash management products Support corporate clients in all technical queries Support / advise on file formats
MS Office Cash Manager FX4Cash Cash Inquiry User Manager Liquidity Management
Existing clients Colleagues One / few superiors Employees of other teams

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