Client Service Officer Electronic Banking Support (f/m/x)
Junior, Young Professional, Professional, Senior
High customer satisfaction is your main drive & you want to develop in the financial industry? In this position, you will use your expertise to ensure optimal consulting in all matters relating to cash management products. Together with a team of specialists, you will be responsible for international corporate clients. Benefit in a professional & collegial team from the security & the development opportunities of the globally operating large corporation.
Cooperation with best-in-class companies, shareholders & financial investorsFuture-oriented subject areaDiverse topicsHigh team cohesionInternational environmentRepresented in Berlin, New York, Singapore, London & Stockholm, among others
Extensive training programInternal & external trainingIndividually customizable In-house Training & Development CenterAny time in consultation with management
Performance-relatedVariety of career / promotion opportunitiesVarious career paths possible
Crisis-proof position Growing & persistent industry Future-oriented area of responsibility
This is your team:
Diverse / From young to old
Project-dependentReporting to> Team lead
These are your responsibilities:
Holistic management of a fixed portfolio of corporate clientsEnsure a dynamic, empathetic & professional point of contact for all service requirementsIn the area of cash managementConducting Client Trainings on Electronic Banking & Access ChannelsFirst point of contact for all enquiries regarding Electronic Banking & Access Channels
Responding to account- / transaction-related inquiriesDeliver solutions in close coordination with internal departments or other implementation & service units abroadWorking closely with global & regional teamsOrganize & lead problem resolution meetingsProvide technical support to customersMonitoring of key transactionsAdditionally (depending on experience):Taking full responsibility for end-to-end handling of customer requestsIdentify cross-selling opportunities & liaising with sales on the way forwardRecord client communications for audit & compliance requirementsAssisting clients in the handling of cash management productsSupport corporate clients in all technical queriesSupport / advise on file formats
MS OfficeCash Manager FX4CashCash Inquiry User ManagerLiquidity Management
Existing clientsColleaguesOne / few superiorsEmployees of other teams
Interested? We'll answer questions & put you in touch:
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