Client Service Officer Electronic Banking Support (f/m/x)

Flexitime

Flexible 20 hours / week to 40 hours / week

Monday - Friday

Flexible

Business Casual Business

By arrangement

Occasionally International

Deutsche Bank AG

Publicly listed

50,000 - 99,999

Cooperation with best-in-class companies, shareholders & financial investors Future-oriented subject area Diverse topics High team cohesion International environment Represented in Berlin, New York, Singapore, London & Stockholm, among others

Website Linkedin Facebook Instagram Twitter

Extensive training program Internal & external training Individually customizable In-house Training & Development Center Any time in consultation with management

Performance-related Variety of career / promotion opportunities Various career paths possible

Crisis-proof position Growing & persistent industry Future-oriented area of responsibility

Holistic management of a fixed portfolio of corporate clients Ensure a dynamic, empathetic & professional point of contact for all service requirements In the area of cash management Conducting Client Trainings on Electronic Banking & Access Channels First point of contact for all enquiries regarding Electronic Banking & Access Channels

Responding to account- / transaction-related inquiries Deliver solutions in close coordination with internal departments or other implementation & service units abroad Working closely with global & regional teams Organize & lead problem resolution meetings Provide technical support to customers Monitoring of key transactions Additionally (depending on experience): Taking full responsibility for end-to-end handling of customer requests Identify cross-selling opportunities & liaising with sales on the way forward Record client communications for audit & compliance requirements Assisting clients in the handling of cash management products Support corporate clients in all technical queries Support / advise on file formats

MS Office Cash Manager FX4Cash Cash Inquiry User Manager Liquidity Management

Existing clients Colleagues One / few superiors Employees of other teams

None

None

Berlin Working-from-Home/ Remote work possible

Easy access with public transport Accessibility: Suburban train station Bus stop Subway / Underground station

Numerous shops for everyday needs e. g. Bakery Extensive lunch offer Diners / fast food restaurants Shopping opportunities Supermarket

Modern office building Modern equipment High comfort Short distances to colleagues

Individual materials available on request Ergonomic equipment Laptop Docking station Additional screen(s) Smartphone

Direct / extensive communication Collegial cohesion Positive working atmosphere Feedback culture

Kitchen Modern coffee machine Refrigerator Snacks

At least First Experience In customer service / support in the area of Electronic Banking & Access Channels

Banks & Financial Services Cash Management Advice & Consulting Audit & Tax

Required: Understanding of electronic banking solutions (e.g. knowledge of SEPA / domestic / foreign payment methods) Interest in finance Technical affinity

Communication skills Self-confidence Negotiation skills

Service-oriented Client-oriented Solution-oriented Cooperative

Vocational training or Bachelor

Economics Banking or Comparable field

English Fluent Advantageous: German Good

Readiness for occasional travel (Every 2-3 months)

Experience & qualification dependent Collective agreement From 40,000 to 57,000 Euro Gross per Year

30 days / year

Compensated by free time

Project-dependent

Diverse / From young to old

International Nationwide Diverse

English

Project-dependent Reporting to > Team lead